ALIENATION FORT
Our secure online referral tracking system is helping the likes of Fife Council's Fife Rights Forum and over 230 advice agencies deliver a promise:- "If we can't help you, we'll find someone who can".
what is alienation fort?Alienation Fort is a tried, tested and secure online referral system that allows organisations such as advice & rights agencies to refer clients to the appropriate organisation within the network, track the referral through to its resolution or closure and report on aspects of the network.
Fort is NOT a case management system. In its simplest form, Fort allows agencies (who may already use a case management system) to refer a client to other agencies if they feel they do not have the expertise, personnel or skillset to properly deal with the client’s issue.
how does fort work?Using a directory (created for each system), the referring agency can select a number of agencies that they feel could potentially resolve the client issue - including attaching case management notes from an existing system. The receiving agency can then examine the client issue and reject or accept the referral.
If an agency chooses to accept the referral, the referral is then assigned to a member of staff within the organisation. The referral is then tracked until the case is resolved or until it is agreed mutually that the case is closed. The powerful reporting functions give network co-ordinators and agencies access to invaluable data and statistics on the networks performance and usage.
For more information on Fort, please go to www.alienationfort.co.uk
